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Disputing Credit Card Charges - Exercise Your Rights

To take advantage of the law's consumer protections, you must:

*Write to the creditor at the address given for "billing inquiries," not the address for sending your payments, and include your name, address, account number, and a description of the billing error. Use our sample letter.

*Send your letter so that it reaches the creditor within 60 days after the first bill with the error was mailed to you. It’s a good idea to send your letter by certified mail; ask for a return receipt so you have proof of what the creditor received. Include copies (not originals) of sales slips or other documents that support your position. Keep a copy of your dispute letter.

The creditor must acknowledge your complaint, in writing, within 30 days after receiving it, unless the problem has been resolved. The creditor must resolve the dispute within two billing cycles (but not more than 90 days) after getting your letter.

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原文見: -Disputing Credit Card Charges - Exercise Your Rights | Email Marketing Solutions | 電郵發送系統 | 電郵營銷服務
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Disputing Credit Card Charges - Exercise Your Rights Reviewed by EDM資訊 on 6/14/2017 Rating: 5
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